1.Can I get a sample before placing an order?
Yes, sample is available. For most items, we can offer free samples, but shipping cost is borne by the buyer.
2.What's your MOQ for this product?
Usually the MOQ is 100 pcs. For customized packaging or logo, the MOQ may be higher.
3.Can you customize the logo or packaging?
Yes, we support logo printing, label stickers, color boxes, and other OEM/ODM services.
4.How long is your production lead time?
Normally it takes 7–15 days after receiving the deposit and confirming all details.
5.What payment methods do you accept?
We accept T/T, PayPal, Western Union, and Trade Assurance via Made-in-China.
6.Do you offer product warranty?
Yes, we offer a quality guarantee for 6–12 months depending on the product.
7.How do you ship the goods? How long does it take?
We ship by air, sea, or international express (like FedEx, DHL). Delivery time varies from 5 to 30 days depending on the destination.
8.Can I mix different products in one order?
Yes, mixed orders are welcome if each item meets the MOQ.
9.Do you have certificates for your pet products?
Yes, our main products meet CE, RoHS, and other international standards.